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A Fake BBB Complaint That Will Try to Steal Your Life

A scam email dressed up as a Better Business Bureau complaint landed in our inbox, so we followed it step by step. It leads to a fake “verify you’re human” screen that asks Windows users to press Windows + R and then Ctrl + V. Here’s how the trick installs malware and what to do instead.

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A young boy works on a computer.

Your Nephew Can Build Your Website. But Should He?

Your nephew built a nice site for his band, and your buddy knows WordPress. They mean well, but a website that works as a marketing tool takes different skills than design or tech know-how. This post explains the difference between design and marketing, and the hidden costs of handing your brand to the wrong helper.

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A mechanic works on a car's engine.

Does Your Website Need an Oil Change?

Think of your website as a car, not the sign over your door. Skip the oil changes and the repair bill grows. Using Patchstack’s 2025 plugin vulnerability numbers, we explain how neglected sites get hacked, what routine upkeep covers and why a $75 oil change beats a $4,000 engine rebuild.

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Hands holding a card requesting a Google review.

Want a Google Review? How to Get One (and One Big No-No)

Most happy customers never leave a review, simply because it doesn’t occur to them. So ask at the right moment, and make it easy with a direct link or a QR code. Just don’t offer a discount, freebie or anything else in return. Google prohibits it, now asks reviewers about incentives, and can suspend your listing.

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A black cash register drawer sits empty of any money.

High Traffic, Low Sales: The Cost of Misaligned SEO

Lots of website visitors but few sales? Your site and SEO may still describe the business you were two years ago. This post shows how services drift away from what your website says, why the wrong traffic costs you, and a simple test: look at your homepage as if you’d never heard of your business.

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An image of the well-known "Mind the Gap" markings on the English subway system.

Mind the Gap: How an Irish Coffee Showed a Missed Opportunity

A hotel bar served coffee in the morning and cocktails after 2PM, and turned away every guest who wanted one with the other, even though both sat on the same counter. That’s a common business gap. Here’s how listening to client requests led Wild Iris to add content writing, and how a local realtor built a downsizing service.

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